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HomeHomeLicence MasterLicence MasterLicence Master ...Licence Master ...License not issued for product with no options.License not issued for product with no options.
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06/03/2012 19:44
 

 As in subject, latest versions installed. Licenses for products with options are being issued correctly.

 
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06/03/2012 19:59
 

This use case has been tested successfully in the all versions of the modules. You can test it yourself using the Test Form feature of the SC / DNN Store adaptor. If you still have problems, check the Package ID in the adaptor is the same as the one you have configured in DNN store.

 


Dotcom Technical Support
 
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06/03/2012 20:02
 

 This was the first action after i received angry email from client.
The ID's match but transaction was not logged and license not issued.

This problem happened already on previous version of adapter - maybe something changed again in store ?
All products with options work as expected.

 
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06/03/2012 20:12
 

Chris,

Are you saying that when you put a test transaction through using the Test Form (remember to make sure logging of test transactions is enabled in the adaptor settings) with a Package ID matching one in the adaptor, you don't see an order registered in the adaptor?

If the problem is that you are not receiving notifications from store.dotnetnuke.com, double-check that you have configured the correct url in the DNN store ION settings for the adaptor responder.

If something has changed in the DNN store (and I don't believe it has, as we continue to receive notifications correctly), you need to take that up with DNN.

 


Dotcom Technical Support
 
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06/03/2012 20:21
 

 I'm saying that a test form transaction generates license but a real transaction from store doesn't,

Few minutes before other products were correctly issued licenses and the same happened few minutes after the problem.
So I think that one might safely assume that the configuration of both the adapter and store ION is correct as is the failing product ID.

The only difference that I can see is that this product has no options.

 

 
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