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25/11/2010 12:52
 

Hi Paul,

Say if a user bought a 10 domain licence for a module and used all 10, when they re-register it on another domain how does the software know which domain it should change/replace with the new one? On a single domain licence, this is obviously straight forward, but I was wondering about how it would work with a multi-domain licence.

Thanks
Dan

 
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26/11/2010 12:31
 

Hi Dan,

Good question. Automatic domain re-registration is only permitted for single domain licences. For a multiple domain licence, the licensee will get an error message to the effect that "Relocation is not permitted". They should then contact yourselves to let you know which domain they wish to re-register. You can re-register it for them manually in the Licence Master administration control panel.

Hope that helps.


Dotcom Technical Support
 
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26/11/2010 14:44
 

Hi Paul,

Thanks for the update. I guess it would be good to have some kind of customer interface so they could administer this themselves at some stage.

Cheers
Dan

 
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26/11/2010 14:49
 

Thanks Dan, I'll make a note of that.


Dotcom Technical Support
 
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